There will be a $10 fee added to the full amount of the delinquent bill when the courtesy notification is delivered. Prior to water service being disconnected due to nonpayment, a courtesy notification door hanger may be left at the service location indicating the account is past due and that payment must be received in Utilities the following business day. In accordance with the code, if the bill for any utility charge remains delinquent for 60 days and the director has sent written notice to the consumer that service will be disconnected, the director shall disconnect utility service. The Code of the County of Chesterfield, Section 18-30, referring to termination of service for nonpayment of utility charges and security deposit, was revised July 1, 2016. ![]() For information about outstanding charges, call 80. All outstanding charges, fees and assessments must be paid before service can be restored. If the balance is still unpaid, the account may be disconnected and charged a re-connection fee. Additionally, interest shall accrue monthly on all bills that are not paid by the past due after date. If an account remains unpaid after this date, a second notice is mailed and a penalty is assessed. Delinquency, Disconnection and Service Restoration Past Due Paymentsīills are considered delinquent if payment is not received by the past due after date. Take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water.įor information about high bills, view the High Usage and Leaks page or call 80.Check for leaks, especially in toilets, before calling Utilities. ![]() If your water consumption appears to be higher than normal: For your protection, please do not place cash in the drop boxes. For added convenience, a drive-up drop box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building for customers who want to remain in their car while dropping off a payment or application. To make payments or submit applications for new connections, customers may continue to use the walk-up drop boxes located at each entrance of the Utilities building. Water and wastewater payments can be made at any time through the Customer Portal or by calling 1-84. Department information can be obtained by calling 80. ![]() Other utility services are available via phone, email or video conferencing. The Chesterfield County Utilities Department in-person services include accepting water and wastewater payments, accepting applications for new water and/or wastewater connections, establishing new services for customers moving into properties, disconnecting services for customers moving out of properties, and responding to billing questions.
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