![]() Select the volume under your navigation device.Ĭlick Erase and then select MS-DOS (FAT) from the Volume Format drop-down menu.Ĭlick Erase. ĭisk Utility lists the available disks and their volumes. ![]() įrom the Finder menu, click Go then click Utilities. If your device asks Do you want to connect to 'Computer' tap Yes. Delete downloaded TomTom files from your computer This step guides you through removing the content of your navigation device from your computer, so it can be downloaded again.Ĭonnect your navigation device to your computer and wait for your device to start.I have a map to download on my account I don't have a map to download I have a map to download on my account If you're not sure, follow the steps for 'I don't have a map to download' below. Important : Follow this procedure only when you have been advised to by TomTom Customer Support, or if you have an active Map Update Service subscription. ![]() These steps will show you how to download your map again: Your choice of procedure to follow depends on whether you have an active map (subscription) on your account or not. Important : Your navigation device does not function correctly without a map. The operating system of the navigation device is then downloaded and installed again using TomTom HOME. This procedure formats the navigation device to delete all of the installed items. The following procedure is only applicable to devices using TomTom HOME for updates. In this case it's best to contact our technical support to verify the troubleshooting and get help resolving this.If your navigation device is not functioning correctly, reinstalling the device software may solve the problem. If your device is still not recognised after going through the steps in the previous sections, the issue may lie with the device itself. If your navigation device is listed, check the status in the following way:Ī yellow/orange status your navigation device is correctly installed.Ī red status means your navigation device is not correctly installed. If your navigation device is not listed, add it in the following way:Ĭlick the plus (+) button at the bottom left and select the TomTom Interface. The navigation device is listed as a network card or as a modem. If your computer fails to assign the driver automatically, you can install it by following the steps below.Ĭlick on the Apple menu in the top left hand corner of your screen and choose Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device. Tick the box in the confirmation window to confirm that the driver software will be deleted and clickįind MyDrive Connect in the list, select it and then clickįor instructions on how to install MyDrive Connect see: The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. If your device has a mount, remove it before connecting the USB cable.Ĭonnect your navigation device to a different USB port on your computer. Make sure the cable is connected directly to your device, and not to the mount. Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected: To troubleshoot your device's connection, follow these steps in order: If your navigation device is not recognised by your computer or is shown as "Not connected" in MyDrive Connect, the issue might lay with the connection, the computer or with the device itself.
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